糖心传媒 has a variety of financial options available to our patients who are uninsured or are insured but have high medical costs. If you are facing financial hardship, we encourage you to apply to Medi-Cal or explore other government programs that may be of assistance. If you do not qualify for those programs, or if you have substantial financial liabilities despite having insurance, you may qualify for our financial assistance program.
Eligibility Criteria
Those with a family income at or below 400 percent of the federal poverty level (FPL) guidelines are generally eligible for 100 percent assistance.
- Uninsured Patients who have Family Income not in excess of 400% of the most recent Federal Poverty Guidelines.
- Insured Patients with (i) a Family Income that is at or below 400% of the most recent Federal Poverty Guidelines; and (ii) high medical costs. For these purposes, 鈥渉igh medical costs鈥 means either of the following:
- Annual out-of-pocket costs incurred by the individual at SHC that exceed the lesser of 10 percent of the patient's current Family Income or Family Income in the prior 12 months; or
- Annual out-of-pocket expenses that exceed 10 percent of the patient's Family Income, if the patient provides documentation of the patient's medical expenses paid by the patient or the patient's Family in the prior 12 months.
The table below shows the criteria for receiving 100 percent financial assistance.
|
1
Household Size |
1
100% Financial Assistance Income Level |
|---|---|
|
1
1 |
1
$62,600 |
|
1
2 |
1
$84,600 |
|
1
3 |
1
$106,600 |
|
1
4 |
1
$128,600 |
|
1
5 |
1
$150,600 |
|
1
6 |
1
$172,600 |
|
1
7 |
1
$194,600 |
|
1
8 |
1
$216,600 |
For families/households with more than persons, add $5,500 for each additional person.
Apply for Financial Assistance
Access our financial assistance application in your preferred language.
Apply for Financial Assistance Online
Log in to your听听account听to apply for Financial Assistance.
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Financial Assistance Policies and Resources
View our financial assistance policies and related information in your preferred language.
Financial Assistance Plain Language Summary
SHC Financial Assistance Program Policy and Participating Providers
SHC Debt Collection Policy
SHC Uninsured Patient Discount Policy
HCAI HFBP Discharge Notice
SHC Financial Counseling Brochure
Additional information and/or a statement of charges for services rendered by the hospital may be obtained by calling customer service at 1-800-549-3720.
Connect with our Financial Assistance Team
Our Financial Assistance team is here to guide you through the application process for financial assistance. Schedule a听video appointment to discuss the following:
- An overview of the financial assistance process
- Eligibility screening
- Guidance on听acceptable documentation and proof of income
- Answers to any questions or concerns about your financial assistance case
To set up an appointment, please log in to your .听Video visits are provided at no cost.
Financial Counseling
Financial Counseling is available to help you navigate the financial component of getting care at 糖心传媒. As part of the Patient Access Services team, financial counselors are dedicated to serving as a resource to you and your family by:
- Explaining your insurance coverage and benefits
- Estimating your financial responsibility for services not covered by insurance
- Identifying possible ways for you to pay for your care if you do not have adequate funds or health insurance
- Helping you identify and obtain coverage for government programs, where available
- Addressing questions or concerns regarding your insurance coverage and financial assistance
Reach a financial counselor at 844-498-2900 from Monday 鈥 Friday, 8:00 a.m. 鈥 5:00 p.m. Financial counselors strive to make the financial concerns surrounding your care as stress free as possible, so you can focus on what is most important鈥攜our health.
Hospital Bill Complaint Program
Hospital Bill Complaint Program The Hospital Bill Complaint Program is a state program which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complain Program. Go to 听for more information and to file a complaint.
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Quicklinks
Contact Information
Mail your completed application to:
SHC Patient Financial Assistance
Patient Financial Services
P.O. BOX 740715
Los Angeles, CA 90074-0715
Customer Service
Phone: 800-549-3720
Monday - Friday, 9 a.m. - 5 p.m.